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|Products & Services Update
Products & Services Catalog
20up Proof Pages
Greeting Card Sample Books & Promo Kits
Finishing Sample Books
Senior Graphics Sample Collection
New Pic-A-Pac Packaging
For more information about our new PAP packaging system, feel free to contact us!
Changes to the PROS Press Products Catalogs
For more information regarding digital press products, please see pages 37 and 38 in our new Products & Services Catalog.
New Shipping System to be Implemented
Our long relationship with DHL as our exclusive carrier has resulted in our receiving a significant discount off their standard rates which, in turn, allows us to keep our shipping fees to a minimum. We are finding, however, that there are times where an alternative carrier to DHL would be preferable.
We launched a survey a month ago asking our shipping customers about their level of interest in alternatives to DHL. This survey allowed us to discover what they thought of DHL and their preference of alternative carriers.
Beginning on the week of November 5, we will activate our new shipping system. This will allow us to switch customers who have expressed a preference for either UPS or FedEx over to that carrier for the remainder of 2007. Both of these carriers have agreed to give us rates competitive to that of DHL for this two month period to demonstrate their level of service. We will also switch some customers who have not expressed a preference for one carrier over another to either UPS or FedEx in order to give both of these providers a fair test. So if you have a preference, please complete the online survey so we can put you with the carrier you prefer.
All three carriers will be providing us with reports of the service levels they have achieved on the shipments we make with them. In late December, we will evaluate those reports along with feedback from our customers and make a decision about which carrier(s) we will continue to offer as part of our standard shipping program. In order to get the most favorable rates, we will need to focus on two carriers so that they get the shipping volume from us that they require to justify the favorable rates.
There will be more information about our shipping plans in our November newsletter as well as in special e-mail notifications that we will send to our shipping customers. If you have any questions regarding this matter, feel free to contact us. We’ll be glad to answer any questions you may have.
Digital Press Product Image Design Information
The last day of production and shipping prior to Christmas will be Friday, December 21. Our service centers will be open Monday, December 24 until noon. Normal business hours will resume December 26 through 28. Our service centers will be open on December 31 until noon, and we will be closed on January 1. Normal business hours will resume on January 2.
There are NO early cut off dates for Christmas delivery. All orders will be dated for normal delivery times per our new Products & Services Catalog. If you request a rush or a delivery date shorter than normal, the order will be handled and billed as 100 percent rush. In that case, allow one day per service area. Each of the following lines represents a separate service area:
This season, we will have the luxury of being able to ship using any of the three major private small package shippers in the United States: DHL, UPS and FedEx in addition to the United States Postal Service.
It is important that you understand that during the last week or so leading up to Christmas that shipping service time commitments may be curtailed. Here is what we are hearing from each of the three private carriers.
UPS has told us that the suspended commitments will only affect air shipments from December 15 through Christmas. At this time, they do not expect their ground service time commitments to change.
DHL says that the service guarantee will be suspended for two-day shipments tendered on Thursday, December 20, 2007 and for Ground shipments tendered between Monday, December 17, 2007 and Monday, December 24, 2007.
FedEx has told us that at this time they do not expect to suspend service time commitments.
If we learn of any changes in these commitments we will post that information on our Web site and in an e-mail to shipping customers.
At Pounds, we are committed to using a service that will get your orders back to you within two business days of our having shipped them. If you determine that for any given order you need faster delivery than what our standard provides, please call customer service and we will arrange to ship your order for next day delivery using the service of your choice. Extra charges based on the service requested will apply.
Regardless of the stated service time commitments, we encourage you to allow at least a day or two extra time when you make delivery commitments. Things can happen and if you have allowed a day or two extra to recover, that can make all the difference.
© 2007 Pounds Photographic Labs, Inc. All rights reserved. All other brands and product names are trademarks or registered trademarks of their respective owners.